Frequently Asked Questions
Everything you need to know about shopping with Five Oaks Farm.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products sustainably sourced?
Yes, at Five Oaks Farm, we prioritize working with suppliers who adhere to ethical and sustainable farming and manufacturing practices to ensure the highest quality for our customers.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We hope to expand our shipping capabilities to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.